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Last updated: December 1st, 2025
This Privacy Policy ("Policy") describes how Vista Social LLC ("Vista Social," "we," "us," or "our") collects, uses, shares, and protects information about you when you use our website at https://vistasocial.com (the "Site") and our social media management platform and services (the "Services").
By accessing or using our Site or Services, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our Site or Services.
Last Updated: December 1st, 2025
Effective Date: December 1st, 2025
Vista Social LLC is a provider of social media management software and services. We help brands, agencies, multi-location businesses, freelancers, and social media managers schedule content, engage with their audience, analyze performance, and collaborate across multiple social media platforms.
Contact Information:
Vista Social LLC
Email: [email protected]
Website: https://vistasocial.com
For questions about this Privacy Policy or our privacy practices, please contact us using the information in the "How to Contact Us" section below.
We collect several types of information from and about users of our Site and Services.
2.1. Information You Provide Directly
We collect information that you provide directly to us, including:
• Account Information: When you register for an account, we collect your name, email address, company name, phone number, and password.
• Profile Information: Information you add to your profile, such as profile picture, job title, and bio.
• Payment Information: When you purchase our Services, we collect billing information including credit card number, billing address, and payment details. Payment processing is handled by third-party payment processors, and we do not store complete credit card numbers.
• Social Media Account Information: When you connect your social media accounts to our Services, we collect authentication tokens and may access information from those accounts including your social media handle, username, profile information, posts, comments, messages, follower counts, and engagement metrics.
• Content You Create: Posts, images, videos, comments, messages, and other content you create, upload, or schedule through our Services.
• Communications: Information you provide when you contact our customer support, participate in surveys, or communicate with us through any channel.
• Employment Applications: If you apply for a job with us, we collect your resume, cover letter, employment history, education information, references, and other application materials.
2.2. Information We Collect Automatically
When you access or use our Site or Services, we automatically collect certain information, including:
• Device Information: Device type, operating system, browser type, unique device identifiers, and mobile network information.
• Usage Information: Pages viewed, links clicked, features used, time spent on pages, search queries, and other actions you take on our Site and Services.
• Location Information: General geographic location based on your IP address (country, state, or city level).
• Log Information: IP address, browser type, Internet Service Provider (ISP), referring/exit pages, date/time stamps, and clickstream data.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. See our "Cookies and Tracking Technologies" section below for more details.
2.3. Information from Third-Party Sources
We may receive information about you from third-party sources, including:
• Social Media Platforms: Information from social media platforms (such as Facebook, Instagram, Twitter/X, LinkedIn, TikTok, Pinterest, YouTube, Threads, Bluesky, Reddit) when you connect your accounts or interact with our content on those platforms.
• Data Providers: Information from third-party data providers that help us verify and supplement the information we collect, such as business contact information.
• Partners: Information from our business partners, resellers, and integration partners who offer co-branded services or joint marketing activities.
• Customers: If you are an authorized user of a customer's account, we receive information about you from that customer.
• Publicly Available Sources: Information that is publicly available, such as social media profiles and business directories.
2.4. Sensitive Personal Information
We do not knowingly collect sensitive personal information such as Social Security numbers, financial account information (other than payment information for billing), health information, biometric data, or information about your race, ethnicity, religious beliefs, sexual orientation, or political opinions. Our Acceptable Use Policy prohibits you from submitting such information through our Services.
We use the information we collect for the following purposes:
3.1. To Provide and Improve Our Services
• Operate and maintain our Site and Services
• Process your registration and manage your account
• Authenticate your access to our Services
• Enable you to publish, schedule, and manage social media content
• Provide social media analytics and reporting
• Facilitate team collaboration and workflow management
• Process payments and manage subscriptions
• Improve and optimize our Services through testing and analysis
• Develop new features and functionality
3.2. To Communicate with You
• Send you service-related notifications, updates, and security alerts
• Respond to your comments, questions, and support requests
• Send you marketing communications about our Services, special offers, and announcements (with your consent where required)
• Conduct surveys and gather feedback
• Send you newsletters and educational content
3.3. For Analytics and Research
• Analyze how you use our Services to understand user behavior and preferences
• Monitor and analyze usage trends and activity
• Create aggregated, de-identified, or anonymized data for analytics and research
• Conduct market research and competitive analysis
3.4. For Security and Fraud Prevention
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Protect against malicious, deceptive, or illegal activity
• Monitor and improve the security of our Services
• Verify user identity and prevent unauthorized access
3.5. For Legal Compliance
• Comply with legal obligations, court orders, and legal processes
• Enforce our Terms of Service and other agreements
• Protect our rights, property, and safety, and the rights of our users and others
• Resolve disputes and address legal claims
3.6. For Marketing and Advertising
• Deliver targeted advertising and marketing messages
• Measure the effectiveness of our advertising campaigns
• Personalize your experience on our Site and Services
3.7. For Employment Purposes
• Review and process job applications
• Evaluate candidates for employment
• Conduct background checks (with your consent)
• Communicate with applicants about employment opportunities
3.8. With Your Consent
• For any other purpose with your notice and consent
3.9. Aggregated and De-Identified Data
We may use and share aggregated, de-identified, or anonymized data that does not identify you for any purpose, including for analytics, benchmarking, product improvement, marketing, and research. Once information is de-identified or aggregated, we will maintain and use it only in de-identified or aggregated form and will not attempt to re-identify it.
We share your information in the following circumstances:
4.1. With Service Providers
We share information with third-party service providers who perform services on our behalf, including:
• Cloud hosting and infrastructure providers (Amazon Web Services)
• Payment processors
• Email service providers
• Customer support platforms
• Analytics providers
• Security and fraud prevention services
• Marketing and advertising platforms
These service providers are contractually obligated to use your information only to provide services to us and are prohibited from using it for their own purposes.
4.2. With Social Media Platforms
When you connect your social media accounts to our Services, we share information with those platforms as necessary to provide our Services, including:
• Facebook and Instagram (Meta)
• Twitter/X
• LinkedIn
• TikTok
• Pinterest
• YouTube (Google)
• Reddit
• Bluesky
• Threads
Your use of these platforms is subject to their respective privacy policies and terms of service.
4.3. For Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4.4. For Legal Reasons
We may disclose your information if we believe it is necessary to:
• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of Vista Social, our users, or others
• Detect, prevent, or investigate fraud, security issues, or illegal activity
• Respond to claims that content violates third-party rights
4.5. With Your Consent
We may share your information with third parties when you direct us to do so or consent to such sharing.
4.6. Public Information
If you make information public through our Services (such as by posting on public social media accounts or sharing content publicly), that information may be viewed by others.
4.7. Aggregated and De-Identified Information
We may share aggregated, de-identified, or anonymized information that does not identify you with third parties for any purpose, including analytics, benchmarking, marketing, and research.
5.1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to collect information about your browsing activities and preferences.
5.2. Types of Cookies We Use
• Essential Cookies: Required for the operation of our Site and Services. These cookies enable core functionality such as security, authentication, and network management.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and settings.
• Analytics Cookies: Help us understand how visitors use our Site and Services by collecting information about pages visited, time spent, and user interactions. We use Google Analytics and similar services.
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of advertising campaigns. These cookies may track your activity across different websites.
5.3. Third-Party Analytics and Advertising
We use third-party analytics and advertising services, including:
• Google Analytics: To analyze how users interact with our Site and Services. Learn more at https://policies.google.com/privacy
• Facebook Pixel: To measure advertising effectiveness and deliver targeted ads. Learn more at https://www.facebook.com/privacy/policy/
• LinkedIn Insights: To track conversions and deliver targeted ads. Learn more at https://www.linkedin.com/legal/privacy-policy
5.4. Your Cookie Choices
You can control cookies through your browser settings. Most browsers allow you to:
• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear cookies when you close your browser
Please note that blocking or deleting cookies may impact your ability to use certain features of our Site and Services.
Opt-Out Tools:
• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
• Network Advertising Initiative: http://www.networkadvertising.org/choices/
• Digital Advertising Alliance: http://www.aboutads.info/choices/
5.5. Do Not Track and Global Privacy Control
Some browsers have a "Do Not Track" feature that lets you tell websites you do not want your online activities tracked. We do not currently respond to Do Not Track signals. However, we do honor Global Privacy Control (GPC) signals as an opt-out of the sale or sharing of personal information under applicable privacy laws.
We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
6.1. Retention Periods
• Account Information: Retained for the duration of your account plus 30 days after account closure, unless we have a legal obligation to retain it longer.
• Content and Posts: Retained for the duration of your account. You can delete content at any time through your account settings.
• Payment Information: Retained for as long as necessary to process transactions and comply with tax and accounting requirements (typically 7 years).
• Communications: Customer support communications are retained for 3 years.
• Analytics Data: Aggregated analytics data may be retained indefinitely in de-identified form.
• Marketing Data: Retained until you unsubscribe or request deletion, whichever comes first.
• Employment Applications: Retained for 2 years after the application process concludes.
6.2. Deletion and Anonymization
When information is no longer needed, we will delete it or anonymize it so that it can no longer identify you. Deleted information may remain in backup systems for up to 90 days before permanent deletion.
6.3. Legal Requirements
We may retain information for longer periods if required by law, regulation, legal process, or to protect our legal rights.
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, loss, misuse, alteration, and destruction.
7.1. Security Measures
• Encryption: We encrypt data in transit using TLS 1.3 and encrypt sensitive data at rest using AES-256.
• Access Controls: We limit access to your information to employees and contractors who need it to provide our Services.
• Authentication: We use secure password requirements and support two-factor authentication (2FA) to protect accounts.
• Network Security: We use firewalls, intrusion detection systems, and regular security monitoring.
• Security Testing: We conduct regular security assessments, vulnerability scanning, and quarterly penetration testing.
• Employee Training: Our employees receive security and privacy training annually.
7.2. Your Responsibilities
You are responsible for:
• Maintaining the confidentiality of your password
• Enabling two-factor authentication on your account
• Not sharing your account credentials with others
• Logging out of your account when using shared devices
• Notifying us immediately if you suspect unauthorized access to your account
7.3. Security Incidents
Despite our security measures, no system is completely secure. If we become aware of a security incident that affects your information, we will notify you as required by applicable law and take steps to address the incident.
If you believe your account has been compromised, please contact us immediately at [email protected].
For more information about our security practices, visit our Security Center at https://vistasocial.com/security
Vista Social is based in the United States, and our servers are located in the United States (AWS US-East region). If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States.
8.1. Data Transfer Mechanisms
For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we rely on the following mechanisms for international data transfers:
• Standard Contractual Clauses (SCCs): We use European Commission-approved Standard Contractual Clauses for transfers of personal data outside the EEA.
• UK Addendum: For transfers from the UK, we use the UK International Data Transfer Addendum to the SCCs.
8.2. Additional Safeguards
We implement appropriate technical and organizational measures to ensure that your information receives an adequate level of protection, including:
• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Access controls and multi-factor authentication
• Regular security assessments and penetration testing
• Contractual obligations on third-party processors
8.3. Your Rights
You have the right to obtain information about the safeguards we use for international data transfers. Please contact us at [email protected] for more information.
Depending on where you live, you may have certain rights regarding your personal information.
9.1. General Rights
All users have the right to:
• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time.
9.2. Rights for EEA and UK Residents
If you are located in the European Economic Area or United Kingdom, you have additional rights under the GDPR:
• Data Portability: Request a copy of your information in a structured, machine-readable format.
• Restriction of Processing: Request that we restrict processing of your information in certain circumstances.
• Object to Processing: Object to our processing of your information based on legitimate interests.
• Withdraw Consent: Withdraw consent for processing based on consent at any time.
• Lodge a Complaint: File a complaint with your local data protection authority.
9.3. Rights for U.S. Residents
If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or other U.S. states with privacy laws, you may have additional rights. See the "Additional Disclosures for U.S. Residents" sections below for details.
9.4. Legal Basis for Processing (EEA and UK)
We process your personal information based on the following legal grounds:
• Contract Performance: Processing necessary to provide our Services to you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services, marketing, and fraud prevention.
• Consent: Processing based on your consent, which you can withdraw at any time.
• Legal Obligation: Processing necessary to comply with legal requirements.
To exercise any of your privacy rights, you can:
• Email us: [email protected]
• Access your account: Many settings and preferences can be managed directly through your account settings.
• Unsubscribe: Click the "unsubscribe" link in any marketing email.
10.1. Verification
To protect your privacy and security, we may need to verify your identity before processing your request. We may ask you to:
• Provide your email address and account information
• Confirm recent account activity
• Answer security questions
10.2. Response Time
We will respond to your request within:
• 45 days for GDPR requests (may be extended by 45 days if necessary)
• 45 days for U.S. state privacy law requests (may be extended by 45 days if necessary)
• 10 business days for acknowledgment of requests
10.3. Authorized Agents
You may designate an authorized agent to make requests on your behalf. We will require:
• Written authorization from you
• Proof of the agent's identity
• Verification of your identity
10.4. Limitations and Exceptions
We may deny or limit your request if:
• We cannot verify your identity
• The request is excessive, repetitive, or manifestly unfounded
• We have a legal obligation to retain the information
• The information is necessary to complete a transaction or provide Services you requested
• Disclosure would violate the privacy rights of others
11.1. Email Marketing
We may send you promotional emails about our Services, special offers, new features, and other updates. You can opt out of these communications at any time by:
• Clicking the "unsubscribe" link in any marketing email
• Adjusting your email preferences in your account settings
• Contacting us at [email protected]
11.2. Transactional Emails
Even if you opt out of marketing emails, we will still send you transactional emails related to your account, such as:
• Account confirmations and password resets
• Billing and payment notifications
• Service updates and security alerts
• Responses to your support requests
11.3. Processing Time
Please allow up to 10 business days for us to process your opt-out request. You may receive emails that were already in process during this time.
11.4. CAN-SPAM Compliance
Our marketing emails comply with the CAN-SPAM Act and include:
• Clear identification that the message is an advertisement
• A valid physical postal address
• A clear and conspicuous unsubscribe mechanism
• Our contact information
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
12.1. COPPA Compliance
In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent.
12.2. Age Verification
By using our Services, you represent that you are at least 13 years old. If you are under 18, you represent that you have obtained parental or guardian consent to use our Services.
12.3. Removal of Children's Information
If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us at [email protected]. We will promptly delete such information from our systems.
12.4. California Users Under 18
If you are a California resident under 18 and a registered user of our Services, you may request removal of content or information you posted publicly. To make such a request, contact us at [email protected] with "California Minor Content Removal" in the subject line.
Please note that removal does not ensure complete deletion, as content may remain in backup copies or if removal is not required by law.
Our Services may contain links to third-party websites, applications, and services, including social media platforms.
13.1. Third-Party Websites
We are not responsible for the privacy practices of third-party websites. When you click on a link to a third-party site, you are subject to that site's privacy policy and terms of service.
13.2. Social Media Platforms
When you connect social media accounts to our Services, your use of those platforms is governed by their privacy policies:
• Facebook/Instagram: https://www.facebook.com/privacy/policy/
• Twitter/X: https://x.com/en/privacy
• LinkedIn: https://www.linkedin.com/legal/privacy-policy
• TikTok: https://www.tiktok.com/legal/page/us/privacy-policy/en
• Pinterest: https://policy.pinterest.com/en/privacy-policy
• YouTube: https://policies.google.com/privacy
• Reddit: https://www.reddit.com/policies/privacy-policy
• Bluesky: https://bsky.social/about/support/privacy-policy
• Threads: https://help.instagram.com/515230437301944
13.3. Social Media Features
Our Services may include social media features, such as "Like" buttons and widgets. These features may collect your IP address and browsing activity and may set a cookie. Your interactions with these features are governed by the privacy policy of the company providing them.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
14.1. Notice of Collection
In the preceding 12 months, we have collected the following categories of personal information:
• Identifiers: Name, email address, IP address, account ID, device ID
• Customer Records: Billing address, payment information, phone number
• Commercial Information: Purchase history, subscription information, service usage
• Internet Activity: Browsing history, search history, interactions with our Services
• Geolocation Data: General location based on IP address
• Audio/Visual Information: Profile pictures, images, videos uploaded to Services
• Professional Information: Job title, company name, work email
• Inferences: Preferences, characteristics, behavior patterns
14.2. Your California Rights
California residents have the right to:
• Know: Request information about the categories and specific pieces of personal information we have collected, the sources, purposes, and categories of third parties we share it with.
• Delete: Request deletion of your personal information, subject to certain exceptions.
• Correct: Request correction of inaccurate personal information.
• Opt-Out: Opt out of the "sale" or "sharing" of personal information or use for targeted advertising.
• Limit Use of Sensitive Information: Limit use of sensitive personal information (we do not collect sensitive personal information).
• Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights.
14.3. Sale and Sharing of Personal Information
We do not "sell" personal information in the traditional sense. However, we may "share" personal information for targeted advertising purposes through:
• Analytics and advertising cookies
• Pixels and tracking technologies
• Audience matching services (such as Facebook Custom Audiences)
To opt out, click the "Do Not Sell or Share My Personal Information" link on our website or adjust your cookie preferences.
14.4. How to Exercise Your Rights
To exercise your California privacy rights:
• Email: [email protected]
• Subject line: "California Privacy Rights Request"
• Include: Your name, email address, and specific request
We will acknowledge your request within 10 business days and respond within 45 days (may be extended by 45 days if necessary).
14.5. Verification
We will verify your identity by matching the information you provide with information we have on file. For more sensitive requests, we may require additional verification.
14.6. Authorized Agents
You may designate an authorized agent to make requests on your behalf. The agent must provide written authorization, and we may require you to verify your identity directly.
14.7. Shine the Light Law
California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us at [email protected] with "California Shine the Light Request" in the subject line.
14.8. Minors Under 16
We do not knowingly sell or share personal information of California residents under 16 years of age.
15.1. Colorado, Connecticut, Virginia, and Utah Residents
If you are a resident of Colorado, Connecticut, Virginia, or Utah, you have rights similar to California residents, including:
• Right to confirm whether we process your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to delete your personal data
• Right to obtain a copy of your personal data in a portable format
• Right to opt out of:
- Targeted advertising
- Sale of personal data
- Profiling in furtherance of decisions that produce legal or similarly significant effects
15.2. How to Exercise Your Rights
To exercise these rights, contact us at [email protected] with the subject line "[State] Privacy Rights Request" and include:
• Your name and email address
• Your state of residence
• The specific right you wish to exercise
15.3. Appeals Process
If we deny your request, you have the right to appeal our decision. To appeal:
1. Email [email protected] with "Privacy Rights Appeal" in the subject line
2. Include your original request and the reason for the appeal
3. We will respond within 45 days
If you are not satisfied with our response, you may contact your state Attorney General:
• Colorado: Colorado Attorney General - https://coag.gov/
• Connecticut: Connecticut Attorney General - https://portal.ct.gov/AG
• Virginia: Virginia Attorney General - https://www.oag.state.va.us/
• Utah: Utah Attorney General - https://attorneygeneral.utah.gov/
15.4. Nevada Residents
Nevada residents have the right to opt out of the sale of certain personal information. We do not currently sell personal information as defined under Nevada law. If you have questions, contact us at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
16.1. Notice of Changes
When we make changes to this Privacy Policy, we will:
• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• For material changes, we will provide additional notice by:
- Sending an email to the address associated with your account
- Displaying a prominent notice on our Site or Services
- Requesting your consent where required by law
16.2. Your Continued Use
Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please stop using our Services and contact us to close your account.
16.3. Material Changes
We will provide at least 30 days' notice before any material changes take effect. Material changes include:
• Changes to the categories of personal information we collect
• Changes to how we use or share your information
• Changes to your rights or choices
• Changes to our data retention practices
16.4. Archived Versions
Previous versions of this Privacy Policy are available upon request. Contact us at [email protected] to request an archived version.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Inquiries:
Email: [email protected]
Response Time: Within 30 business days
Security Issues:
Email: [email protected]
Data Protection Inquiries (EEA/UK):
For GDPR-related inquiries, contact our privacy team at [email protected]
Supervisory Authority (EEA/UK Residents):
If you are located in the EEA or UK and have a complaint about our data practices, you have the right to lodge a complaint with your local data protection authority.
Accessibility:
If you need this Privacy Policy in an alternative format due to a disability, please contact us at [email protected] and we will work with you to provide the policy in an accessible format.
18.1. Related Policies
This Privacy Policy should be read in conjunction with our:
• Terms of Service: https://vistasocial.com/terms
• Acceptable Use Policy: https://vistasocial.com/usage-policy
• Data Processing Addendum: https://vistasocial.com/gdpr
• Security Center: https://vistasocial.com/security
18.2. Language
This Privacy Policy is provided in English. If we provide a translation, the English version will control in the event of any conflict.
18.3. Governing Law
This Privacy Policy is governed by the laws of the State of New York, without regard to its conflict of laws principles.
18.4. Severability
If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
18.5. No Waiver
Our failure to enforce any right or provision of this Privacy Policy will not be considered a waiver of those rights.
For purposes of this Privacy Policy:
• "Personal Information" or "Personal Data" means information that identifies, relates to, describes, or can be reasonably linked to you, directly or indirectly.
• "Services" means our social media management platform, including our website, mobile applications, APIs, and related services.
• "Site" means our website at https://vistasocial.com and any associated subdomains.
• "You" or "User" means the individual accessing or using our Services.
• "We," "Us," or "Our" means Vista Social LLC.
• "Process" or "Processing" means any operation performed on personal information, including collection, use, storage, disclosure, and deletion.
• "Third Party" means any person or entity other than you or Vista Social.
• "Cookie" means a small text file placed on your device to collect information about your browsing activities.
• "De-identified Data" means information that cannot reasonably be used to identify you.
• "Aggregate Data" means information about groups or categories of users that does not identify individuals.